1.DESIGN PROCESS

Work Hours: We work a 6 day week based on the opening hours of work on our contact page.

Work Days: We allocate days from the payment date non-concurrently but consecutive in a sequence of tasks listed according to the timeline dates that have been confirmed internally.

E.G. 6 days does not = 6 working days in a row from the payment date but instead could

be 6 working days across 14 days.

3D Models: 2 - 8 WEEKS Depending on rendering time which is beyond our control and the complexity of the model.

STAGE 1 & 2 Process: We activate the STAGE as soon as payment is received we will then confirm an

initiation date to begin the process. This does not mean we begin as soon as payment is made.

Items listed: We follow the Items listed on the proposal by each STAGE

and complete the work accordingly, unless otherwise instructed.

2. PAYMENT TERMS

Standard payment instructions:

Payment is taken upon receipt of the invoice via bank transfer at 50% of the total balance prior to STAGE 1,

followed by 25% prior to STAGE 2, and 25% upon completion.

Additional services payment instruction:

Payment is taken upon receipt of the invoice via bank transfer at 100% of the total balance prior to work activation and completion.

All files are released and emailed after the final 25% payment has been received and sign-off in writing. The client is to send AWB Interiors an email in the following words: ‘Happy to sign-off the final stage and receive files for (name of the project)’ thereafter an invoice for the remaining 25% payment will be sent to be paid upon receipt.

If the client is dissatisfied or has any reservations and revision requests even after sign-off and final payment. AWB Interiors can honor to resolve and fix the issue without further charges restricted to x1 revision for goodwill which is reviewed at the discretion of AWB Interiors to honor the request.

2.1 Quotes and Day Rates [DESIGN]
A fixed daily payment amount for up to 4.5 hours per day
( A day rate = 4.5 hours per day. A half day = 2.25 hours per day.
Any minutes or hours over the half day rate will be charged as a full day)

2.2 Quotes and Day Rates [BUILD]
The client revokes all rights to the 3D Visuals, material list, and spatial plans/drawings and
agrees that AWB Interiors by default have been granted permission to share the digital assets
with a 3rd party or associate building contractor. AWB Interiors will take no liability
or further responsibility if digital assets are shared or shown to a 3rd party or any negligence.
All our contractors have signed NDA agreements and fulfill confidentiality clauses as well as data protection
with all quotes, file reviews, and project discussions.

3. DESIGN REVISIONS AND STAGE 2 FILES RELEASE

Review files and communication

All files shared through the WhatsApp group or email for review purposes remain the legal property of AWB Interiors and may not be shared with any third parties (such as a printer, sign-maker, builder, or shop-fitter), regardless of whether they were referred by AWB Interiors or anyone else.

If the client requires the completed files to share with third parties, they must provide clear written confirmation of sign-off and settle the remaining 25% balance.

Data breach and violation

If AWB Interiors determines or has evidence that the client has violated this clause by sharing files in breach of this agreement, we reserve the right to terminate the contract, invoice for the final balance, and treat the release of intellectual property as a data breach in violation of our policy.

File release and settlement

AWB Interiors will provide the STAGE 2 interior and design asset files upon receiving the remaining 25% payment in full. Alternatively, the client may choose to settle the final balance and defer any outstanding work to be completed or fulfilled at a later date.

A) Logo and icon design

AWB Interiors research team will use its time to create x3 Concept names that are original and legally free to the public domain to the best of its knowledge. Since this area of branding is highly subjective any alternative names must be suggested by the client thereafter, if both parties do not come to an amicable conclusion within 72 hours then all other items must be honored and completed accordingly towards STAGE 2 and will be deemed legally void (without prejudice) and considered completed.

The client will be presented with 1-3 names that have been researched by AWB Interiors design team at the time and will also make its best efforts to review if it is free from any legal particulars such as ownership and available as an original concept. The client will only be presented by x3 unique names. If the client requires alternative names and concepts outside the scope of the proposal then this will be charged separately and paid for at the time as a separate invoice calculation for time added.

Any extra name concepts and suggestions will be charged and added to the invoice which is payable in full at the time.

B) Packaging design

Packaging design includes generic and commercial standard die-lines and design assets. Any custom or specialized designs regarding packaging are to be consulted with the printer. Special instructions outside the agreed works will be subject to further charges paid on the final invoice.

C) Menu design, menu data and menu photos

AWB Interiors is fully responsible for the design aspect of the menu's appearance. We have outlined the responsibilities of both the client and AWB Interiors, along with the necessary communication, to ensure the successful completion of the work as instructed and in accordance with the terms and definitions provided below.

1. Menu photos

Photos must be purchased by the client from a stock site or selected from AWB Interiors’ stock library.AWB Interiors will not purchase photos on the client’s behalf, and photos are not included in the package.

2. Menu word data

AWB Interiors will not be responsible for creating menu data or menu copy for the client. The client must provide a word document via email that can be sent to: design@awbinteriors.co.uk with complete menu details (names, descriptions, photos and prices) within 7 days at the time of request via any method of communicatio

3. Menu style revisions

The menu design includes x[2] style variations and a single format such as A4 or TV Menu; additional design styles will incur extra charges. Unlimited text revisions are included such as title, description or price changes.

4. Timeframe and void status

If the menu data and photos are not provided within the specified timeframe, the work will be deemed legally void (without prejudice) and considered completed. Since our services are billed based on time, the client is paying for the agency’s time. We will collaborate with the client to find a practical and timely solution, as detailed in clauses 8, 12, 17, and 18 of the terms of service.

D) 3D Design cosmetic revisions and changes

Isometric Spatial Plans and 3D Model

Isometric plans in STAGE 1 will include the main areas of operation only for example: Shop floor, kitchen and front of house or entrance or 75% of the surface area. Extended areas such as toilets, landings or stairs are to be modelled in STAGE 2. This is so the foundation is signed-off and then built up thereafter for scale purposes. We will then add on the extra walls, ceilings, lighting and other items to complete the full model.

The 3D Model once activated in STAGE 2 will be modeled on the spatial plan once signed-off in STAGE 1 any other changes thereafter regarding changes to layout or spatial plan will be charged to the final invoice.

(3D Model colors and textures)

x [5] cosmetic revisions are included for the 3D Model
Extra amendment requests will be charged separately and added to the invoice which is payable in full at the time of request.

E) 3D Re-modelling and final sign-off

(ONLY X1 RE-MODELS INCLUDED) any extra thereafter is chargeable and paid upon the final invoice.

3D Model Sign-off and extra charges after sign-off

Once a 3D Visual has been signed-off and final balanced paid it is classed as the final design. Any new instructions for changes thereafter will be classed as a new job instruction and treated as a separate entity of works. Charges will be calculated and applied with the invoice being paid 100% in full upon receipt as it is additional works to a previous model.

x [1] remodel is included

The spatial plan must be signed off in STAGE 1 as this is what we model the 3D model on.

All 3D Re-modellings thereafter are charged as extras and added to the invoice which is payable in full at the time.

5. REFUND POLICY

We strictly have a NO-REFUND POLICY which includes discounted quotes. Our service is time-based and subjective.
(Due to the nature of the business and complex structure under no circumstance
will AWB Interiors refund for the time used, you are paying for the agency time for works instructed.

Custom work is typically exempt from the right to cancel under the Consumer Contracts Regulations 2013,

provided the work was agreed upon beforehand.

6 . DEPOSIT RETENTION AND ADMINISTRATIVE FEES

1. Deposit Requirement

A non-refundable deposit equivalent to 50% of the total project fee is required to secure our services.

2. Administrative Fee

In the event that the project does not proceed due to cancellation, delays, or other factors outside our control, AWB Interiors reserves the right to retain 25% of the deposit to cover administrative and operational costs incurred in connection with the preparation and instruction of the work.

3. Justification for Retention

This fee reflects the costs of initial consultations, project planning, scheduling, and other preparatory activities necessary to commence the work and to cancel other work to utilise the time.

4. Cancellation Policy

If the client cancels or is unable to proceed with the project within 3 months of the payment date, AWB Interiors will refund 25% of the 50% deposit paid. A 25% administrative fee will be retained by AWB Interiors.

Cancellation requests received after the 3-month period will not be eligible for a refund. In such cases, both the cancellation fee and the 25% administrative fee will be deducted from the 50% deposit, and the client will forfeit their right to request a refund.

To be valid, the client must submit a written notice of cancellation via email within the 3-month period to design@awbinteriors.co.uk.

5. Acknowledgment

By instructing AWB Interiors, the client acknowledges and agrees to these terms.

7.TIMESCALES
Goal dates can be moved or delayed if CGI or 3D Visual image rendering times are longer than expected. This is something that is beyond our control and can only give estimated goal dates which can sometimes go over by 2 or 4 days Maximum.

8.ACCEPTANCE
At the time of proposal, AWB Interiors will provide the customer with a written estimate or quotation document.
It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full. Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions. AWB Interiors holds all rights to reject any project or cancel the contract whenever it deems necessary.
1.1 Design briefs are to be sent via email and to be filled with as much detail as possible for the design team to start work efficiently. Key information e.g. contact details to be put in to graphic elements must also be correct at the time of sending. The client must fill in each design brief for any job request or project to start after accepting the quote.

9. CANCELLATION FEES
Our cancellation payment terms are shown below and are applied according to the quote bracket.

Cancellation FEE up to 7 days: 15% payment of total balance

Cancellation FEE after 7 days - 14 days: 25% payment of total balance.

Charges for services to be provided by AWB Interiors are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days. AWB Interiors reserves the right to alter or decline to provide a quotation after expiry of the 30 days.
50% Payment: Unless agreed otherwise with the Client, all design services require an advance payment of a minimum of fifty (50) percent of the project quotation total before the work is supplied to the Client for review.
Balance Payment: After the Client signs-off the review stage, the Client is expected to pay the remaining balance in full before the release of design files and removal of watermarks.
Requests Outside Agreement: Charges for any additional services over and above the estimated design, will be made known to the client. They will become fully payable at the time of project acceptance or added to the final invoice.
The client can not cancel the project under any circumstances after AWB Interiors have been instructed to carry out the design job based on original floor plans or a survey of the shop. AWB Interiors will incur a loss of time and operating costs due to allocating time and not booking in other jobs to cover the timeline durations. All payments for operating costs have been calculated in the proposal to cover expenses and so the client will be liable to cover the costs of any loss incurred.

Payment for services are due by bank transfer only.We strictly do not accept any cheques. Bank details will be made available on invoices.

10.REVIEW PROCESS
AWB Interiors will provide the Client with an opportunity to review the appearance and content of the design during the design goal dates and STAGES to complete each service item as listed in the proposal. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies AWB Interiors otherwise within five (5) business days of the date the materials are made available to the Client. A note of amendments is to be filled or sent via email to action the review changes at all times or notice of changes via email.The client gets a single review to apply amendments, any additional amendments will be charged at fifty (250) pounds per review. Once a design is complete, AWB Interiors will provide the customer with the opportunity to review the resulting work.AWB Interiors will make one set of minor changes at no extra cost within 5 Business days of the start of the review period.

11.SUPPLIERS
AWB Interiors has no legal obligation to fulfil requests for supplier contact details or to fulfil any request relating to building or equipment/ material fulfilment for any single project.
Unless otherwise stated in writing AWB Interiors is free and without prejudice to decline such requests with full indemnity.AWB Interiors will not be responsible for 3rd party negligence or self-fulfilment.4.3 Turnaround time is applied to each stage in a(3, 5, 7, 14, 21 or 30) day format depending on the work duration and goal dates agreed.

12. COMMUNICATION POLICY
Communication is key to meeting the goals and fulfilling the agreed works. The client must honor to engage in communication either via Whatsapp, telephone or email when prompted within a 14 Working Day time window. Any active projects in which we have no response or fulfilling the mutual obligation of communicating over the duration of 21 Working Days then the accounts will automatically default.

If the client decides to communicate thereafter and agrees to carry out the steps to complete the works then the account will change its status to active. If clients are found to abuse this and repeat the same without any valid reason we will therefore terminate the project and pursue legal advice.

13.SHOP FITTERS AND SUPPLIERS
AWB Interiors considers the design project complete upon receipt of the customer’s sign off as being responsible for design only. Other services such as build, technical, printing, display panel production, film work, website uploading, publishing etc if need be are contracted on the clients behalf and constitute a separate project which can be treated as a separate charge. AWB Interiors is strictly responsible for design services only. AWB Interiors will not be responsible for 3rd party negligence.

14.PAUSING A PROJECT
The client can make a request to pause the project for a minimum of 7 Days and a maximum of 14 days in writing via email. Thereafter the client has a choice to either reinstate the agreed terms of service with a fee applied of £450 and pay the remaining balance in full to cover our expenses and loss of business. The client can pause a project for up to 14 days if we do not have any communication or hear anything regardless of whether AWB Interiors has honored the work or not, the client will be liable for payment of the remaining balance upon receipt of invoice.

15.MASTER FILES
All master model files for 3D Files such as DWG, 3DS, OBJ or any other 3D File format is the copyright and design asset of AWB Interiors and its creators and not the client. If the client makes a request in writing for the release or requests the original 3D Master file or files then this will be charged and a fee is to be applied under goodwill and market value.

Under no circumstance and strict policy unless agreed before any engagement of contracts specifically are we to release 3D Assets without a fee being applied.

16.PAYMENT DEFAULTS
Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on AWB Interiors Web space, AWB Interiors will, at its discretion, remove all such material from its web space. AWB Interiors is not responsible for any loss of data incurred due to the removal of the service.
of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client's account. Cheques returned for insufficient funds will be assessed a return charge of £50 and the Client's account will immediately be considered to be in default until full payment is received.
Clients with accounts in default agree to pay AWB Interiors reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by AWB Interiors in enforcing these Terms and Conditions.

17.TERMINATION
Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.

Please note: any cancellation which is not formally confirmed in writing and received by AWB Interiors within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.

18.INDEMNITY
All AWB Interiors services may be used for lawful purposes only. You agree to indemnify and hold AWB Interiors harmless from any claims resulting from your use of our service that damages you or any other party.

19.CLIENT LIABILITY ON COPYRIGHT ASSETS
The Client retains the copyright to data, files and graphic logos provided by the Client, and grants AWB Interiors the rights to publish and use such material.The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting AWB Interiors permission and rights for use of the same and agrees to indemnify and hold harmless AWB Interiors from any and all claims resulting from the Client's negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to AWB Interiors that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.Should AWB Interiors , or the customer supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow AWB Interiors Limited to remove and/or replace the file. The customer agrees to fully indemnify and hold AWB Interiors Limited free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.By supplying images, text, or any other data to AWB Interiors , the customer grants AWB Interiors permission to use this material freely in the pursuit of the design and to utilise the designs in AWB Interiors portfolio unless agreed otherwise. Any artwork, images, or text supplied and/or designed by AWB Interiors on behalf of the customer, will remain the property of AWB Interiors and/or it’s suppliers, in which full copyright will be passed to the client upon receipt of full payment. Copyright of all graphic design work is retained by AWB Interiors including copy, concepts, ideas, proofs and illustrations (unless specifically released in writing) until after all invoices have been settled. If multiple design concepts are submitted, only one concept is deemed to be given by AWB Interiors as fulfilling the contract. All other artwork designs remain the property of AWB Interiors , unless agreed in writing.

20.FINAL FILES REALEASE
Completed work files are always emailed to the client’s main email address only.

21. GENERAL
These Terms and Conditions supersede all previous representations, understandings or agreements. The Client's signature below or payment of an advance fee constitutes agreement to and acceptance of these Terms and Conditions. Payment online is an acceptance of our terms and conditions.

22. GOVERNING LAW
This Agreement shall be governed by English Law.

23.LIABILITY
AWB Interiors hereby excludes itself, its Employees and or Agents from all and any liability from:
Loss or damage caused by any inaccuracy;
Loss or damage caused by omission;
Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site; / design works
Loss or damage to clients' artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.
The entire liability of AWB Interiors to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

24.SEVERABILITY
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone.
Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.

25. LICENSING
Any original logo or design content, copy writing, drawing, concepts, visuals or code created for the client by AWB Interiors, or any of it’s contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of AWB Interiors Limited and any of it’s relevant sub-contractors.
All design work where there is a risk that another party may make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use.

26. DISCLAIMER
AWB Interiors makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. AWB Interiors will not be held responsible for any and all damages resulting from products and/or services it supplicate AWB Interiors is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold AWB Interiors responsible for any such loss or damage. Any claim against AWB Interiors shall be limited to the relevant fee(s) paid by the customer.AWB Interiors reserves the right to use the services of third party sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions.

AWB Interiors will not knowingly perform any actions to contravene these and the client also agrees to be so bound. AWB Interiors will not be held responsible for any and all damages resulting from work carried out by a third party.AWB Interiors is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause.